VDMW Cable & Internet Information

Ville de Marco West participates in a bulk service agreement for cable TV service and internet through Summit Broadband. 

Our subscription includes the basic tier of channels and HD Gateway.  Please note: HD Gateway is only available on the television with the cable box.  Additional HD cable boxes are available from Summit on a rental basis.

 

 

 

If you are occupying the unit for the first time since the fiber install, you may need to do some initial set up. Here are some tips:

  • If you turn on the TV connected to the cable box and receive a No Signal message, then use the TV remote to select source HDMI 1.  If you still receive a no signal message, check which HDMI port the cable from the Summit box is connected to in the back of the TV set.  Use the TV remote to select that number HDMI as the source.

 

  • If you receive a signal but the screen says there is no channel service or subscription available you will need to call Summit Broadband.  Tell them  you are in a condo, on a bulk agreement, that just switched to the fiber optics system. Ask them to reboot your cable box.

 

  • If you do not receive any of the HD Gateway channels, you will need to call Summit. Tell them  you are in a condo, on a bulk agreement, that just switched to the fiber optics system.   Ask them to turn on your HD Gateway subscription and reboot the cable box. 

                                                                                                                              Tel. 239-642-4545 or 239-444-0400  

  • If you are entering the unit for the first time since the fiber optic install, you will need to connect a router, if you have not already done so.  If you need a router, you may buy one and install it or rent one from Summit for a monthly fee. 

 

  • If you have a new router, you will need to enter the new password into your devices.  If you did not designate a personal password during the installation process, the password is located on the back of the router.

  • If there is no internet connection, unplug the router, wait 30 seconds and plug back in.  After it cycles back on, connect your devices as above.  

  • If there is still no internet service, you will need to contact Summit Broadband for a service call.

                                                                                                                             Tel. 239-642-4545 or 239-444-0400     

           

Before leaving your unit for an extended period of time, please follow these procedures.

 

 

 

Summit provides a service call back feature so you do not have to wait on the phone for customer service .  To enter your telephone number in the service que, follow these steps.

 

 

 

© 2015 by Ville de Marco West, A Condominium, Inc.